SERVICES & SUPPORT
Configuration and Troubleshooting of Routers, Switches, OLT, ONU/ONTTECHNICAL CONSULTANCY FOR COMPANIES, CORPORATE TRAINING
ISP NOC Management Training
ü What is the ISP company working structure from source to destination ?
ü How to create new and old ISP company foundation ?
ü How to create NOC for an ISP ?
ü How to create escalation matrix for customer problems and questions ?
ü How to organize and priorities work load of ISP company ?
ü NOC head / technical head / team lead skills and trainings
ü How to define roles and task for each network engineer and team ?
ü How to speak with customers quickly to get the root of their problems ?
ü What are the rights questions asked to customers for find and troubleshoot technical issues ?
ü Complaints handling and resolving skills
ü How to create technical reports ?
ü How to manage multiple cases at one time ?
ü How to check and review on every network problems with the problems solving ways ?
ü Q & a sessions with team ,customers and with company for requirement and development ?
ü Get the complete proven process to become technical NOC head from fresher ?
Practical and assured technical training
ü How to configure WiFi router / ONU router for leased line and broadband ?
ü How to monitor and troubleshoot WiFi router / ONU router issues ?
ü How to configure and troubleshoot pppoe ?
ü How to configure and troubleshoot leased line ?
ü What is FTTH and how it works ?
ü Ip addressing and subnetting
ü How to configure and troubleshoot ONT ?
ü How to configure , monitor and troubleshoot Mikrotik router for ISP ? Routing ?
ü How to configure high speed peering rules?
ü How to configure , monitor and troubleshoot wireless devices?
ü How to configure , monitor and troubleshoot switch for ISP ? Switching ?
ü How to configure and troubleshoot vLAN on switch , router, OLT, ONT ?
ü How to configure , monitor and troubleshoot core router for ISP ?
ü How to configure and troubleshoot BGP routing protocol for ISP ?
ü How to load balance between multiple inputs on core router ?
ü How to create route policies ?
ü How to create and use IP prefix lists for IP pools advertisements and traffic routing ?
ü How to route IP pools ?
ü How to find and resolve ISP network issues ?
ü Commands for troubleshooting any network devices ?
ü Which are the most used network monitoring tools and how to use them ?
ü Which are the most used ticketing tools and how to use them?
ü Which are the most used CRM tools for customers and how to use them?
ü Which are the most used radius software’s and how to use them ?
ü Most common issues of customers and LAN network with resolutions ?
ü Network troubleshooting techniques with practical commands.
ü Fiber technology and network design
Configuration & Troubleshooting of Routers
✓ Mikrotik Router
✓ Mikrotik CCR
✓ Cisco Router
✓ Huawei NE40 Router
✓ Huawei NE20 Router
✓ FTTH Router
Configuration & Troubleshooting of Switches
✓ Cisco Switch
✓ Huawei Switch
✓ DBC Switch
✓ Opti link Switch
Configuration & Troubleshooting of OLT
✓ ZTE OLT
✓ DBC OLT
✓ Syrotech OLT
✓ Opti link OLT
✓ Huawei OLT
Configuration & Troubleshooting of ONU/ONT
✓ Opti link
WHAT MAKES US SPECIAL
OUR CLIENTS REVIEWS
ISPTechExpert team is very prompt and innovative. Team is Technically strong and Friendly. Network Documentation is very accurate.
ISPTechExpert team supports in every little issue on priority basis. Your Training modules are very useful for ISP and NOC engineers. Now we don't worry about our ISP business because of ISPTechExpert Team.
We got very Friendly and important support for our ISP business from ISPTechExpert Team. Our team became technically strong after your Training modules.