ISP NOC Management Training

ü  What is the ISP company working structure from source to destination ?

ü  How to create new and old ISP company foundation ?

ü  How to create NOC for an ISP ?

ü  How to create escalation matrix for customer problems and questions ?

ü  How to organize and priorities work load of ISP company ?

ü  NOC head / technical head / team lead skills and trainings

ü  How to define roles and task for each network engineer and team ?

ü  How to speak with customers quickly to get the root of their problems ?

ü  What are the rights questions asked to customers for find and troubleshoot technical issues ?

ü  Complaints handling and resolving skills

ü  How to create technical reports ?

ü  How to manage multiple cases at one time ?

ü  How to check and review on every network problems with the problems solving ways ?

ü  Q & A sessions with team ,customers and with company for requirement and development ?

ü  Get the complete proven process to become technical NOC head from fresher ?

Practical and assured technical training

ü  How to configure WiFi router / ONU router for leased line and broadband ?

ü  How to monitor and troubleshoot WiFi router / ONU router issues ?

ü  How to configure and troubleshoot pppoe ?

ü  How to configure and troubleshoot leased line ?

ü  What is FTTH and how it works ?

ü  Ip addressing and subnetting

ü  How to configure and troubleshoot ONT ?

ü  How to configure , monitor and troubleshoot Mikrotik router for ISP ? Routing ?

ü  How to configure high speed peering rules?

ü  How to configure , monitor and troubleshoot wireless devices?

ü  How to configure , monitor and troubleshoot switch  for ISP ? Switching ?

ü  How to configure and troubleshoot vLAN on switch , router, OLT, ONT ?

ü  How to configure , monitor and troubleshoot core router for ISP ?

ü  How to configure and troubleshoot BGP routing protocol for ISP ?

ü  How to load balance between multiple inputs on core router ?

ü  How to create route policies ?

ü  How to create and use IP prefix lists for IP pools advertisements and traffic routing ?

ü  How to route IP pools ?

ü  How to find and resolve ISP network issues ?

ü  Commands for troubleshooting any network devices ?

ü  Which are the most used network monitoring tools and how to use them ?

ü  Which are the most used ticketing tools and how to use them?

ü  Which are the most used CRM tools for customers and how to use them?

ü  Which are the most used radius software’s and how to use them ?

ü  Most common issues of customers and LAN network with resolutions ?

ü  Network troubleshooting techniques with practical commands.

ü  Fiber technology and network design