ISP NOC Management Training
ü What is the ISP company working structure from source to destination ?
ü How to create new and old ISP company foundation ?
ü How to create NOC for an ISP ?
ü How to create escalation matrix for customer problems and questions ?
ü How to organize and priorities work load of ISP company ?
ü NOC head / technical head / team lead skills and trainings
ü How to define roles and task for each network engineer and team ?
ü How to speak with customers quickly to get the root of their problems ?
ü What are the rights questions asked to customers for find and troubleshoot technical issues ?
ü Complaints handling and resolving skills
ü How to create technical reports ?
ü How to manage multiple cases at one time ?
ü How to check and review on every network problems with the problems solving ways ?
ü Q & A sessions with team ,customers and with company for requirement and development ?
ü Get the complete proven process to become technical NOC head from fresher ?
Practical and assured technical training
ü How to configure WiFi router / ONU router for leased line and broadband ?
ü How to monitor and troubleshoot WiFi router / ONU router issues ?
ü How to configure and troubleshoot pppoe ?
ü How to configure and troubleshoot leased line ?
ü What is FTTH and how it works ?
ü Ip addressing and subnetting
ü How to configure and troubleshoot ONT ?
ü How to configure , monitor and troubleshoot Mikrotik router for ISP ? Routing ?
ü How to configure high speed peering rules?
ü How to configure , monitor and troubleshoot wireless devices?
ü How to configure , monitor and troubleshoot switch for ISP ? Switching ?
ü How to configure and troubleshoot vLAN on switch , router, OLT, ONT ?
ü How to configure , monitor and troubleshoot core router for ISP ?
ü How to configure and troubleshoot BGP routing protocol for ISP ?
ü How to load balance between multiple inputs on core router ?
ü How to create route policies ?
ü How to create and use IP prefix lists for IP pools advertisements and traffic routing ?
ü How to route IP pools ?
ü How to find and resolve ISP network issues ?
ü Commands for troubleshooting any network devices ?
ü Which are the most used network monitoring tools and how to use them ?
ü Which are the most used ticketing tools and how to use them?
ü Which are the most used CRM tools for customers and how to use them?
ü Which are the most used radius software’s and how to use them ?
ü Most common issues of customers and LAN network with resolutions ?
ü Network troubleshooting techniques with practical commands.
ü Fiber technology and network design
Our Aim is to develop well controlled network for Internet (broadband/WiFi) distribution. This area of technical work aims to dramatically lower costs for Internet provision and improve last mile connectivity. The internet industry is complex and selling bandwidth is not the only way an ISP can earn. We have mastered the art of ISP revenue generation and our consultants will help you understand several ways in which an ISP can monetize its business.
HOW WE OPERATE
We have a strong and polite technical team which provide 24*7 Remote NOC support to each and every issue related to Network. We provide on field support on critical and emergency issues to ensure the Network uptime and stability. We provide time to time technical trainings to our ISP engineers for their technical growth. We Maintain each and every technical records for our ISP clients. We operate on 5 terms.1. Monitor 2. Configure 3. Troubleshoot 4. Support 5. Training
WHAT MAKES US SPECIAL
WHY CHOOSE US
Reasons behind opting reliable services from ISP Tech Expert
OUR CLIENTS REVIEWS
ISPTechExpert team is very prompt and innovative. Team is Technically strong and Friendly. Network Documentation is very accurate.
ISPTechExpert team supports in every little issue on priority basis. Your Training modules are very useful for ISP and NOC engineers. Now we don't worry about our ISP business because of ISPTechExpert Team.
We got very Friendly and important support for our ISP business from ISPTechExpert Team. Our team became technically strong after your Training modules.